KBL Online Shop Terms & Conditions
- Free Shipping & Free Returns!
- We gladly ship all frames from the KBL shop free for all domestic orders. We also include a prepaid a return label. Orders will be shipped within 1 to 2 business days. Sorry, we do not currently ship to PO Boxes or APO/FPO addresses. At this time, we only ship to the continental United States.
- Returns & Exchanges from KBL online shop
- We want you to be happy with your eyewear! You can return your unworn, undamaged product to us, free of charge, within 30 days of the date you received the package for a full credit or exchange. Please fill out the included return/exchange form and attach the included shipping label. Drop off at your nearest UPS store. We will take it from there!
- Repairs
- Please email info@kbleyewear.com for a return authorization(RA) number and further info. Please mark the box with the RA number clearly marked on the outside of the box and ship to:
- KBL Eyewear
Attn: REPAIRS
1629B Electric Avenue
Venice, Ca 90291 - Ordering
- We do our best to ensure inventory levels are maintained on our site. In the event that an item ordered is out of stock, we will contact you and let you know when your desired product will be back in stock. Alternatively, you can exchange your order for a different frame, or receive a refund.
- Payment, Pricing & Promotions
- Your shipment will include a packing slip outlining the products ordered. Your order confirmation email will serve as your receipt. Sales tax is only charged for orders shipped within the state of California and New York.
- Viewing Orders
- Please log on to your KBL account to view your order history.
- Updating Account Information
- Please log on to your KBL account to change your account information.
- Warranty
- KBL gladly extends a one year warranty from the date of purchase on all eyewear. We are happy to repair or replace, upon our inspection, any factory defect, provided any damage cannot be attributed to normal wear and tear. Accidental breakage or scratched lenses is not covered by warranty, but we are happy to service such repairs for a standard fee. Note that ground shipping cost will be included in the charge. Please allow for up to ten business days for all repairs.
- Privacy & Security
- We do not share your info. Ordering is through a tested and secure network.
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International Customer Service
Within Europe - Please contact:
- KBL EYEWEAR GMBH
P. +49(0)6227.877.160
F.+49(0)6227.877.169
europe@kbleyewear.com
- Outside Europe
- Please contact:
- KBL EYEWEAR LLC
P. 800.264.0828
info@kbleyewear.com
